FAQ’S
What are your office hours?
Our office hours are Monday, Wednesday & Friday 9.00am-4.30pm.
Please note that if an email is received between Friday-Sunday you will receive a reply the following Monday when our office re-opens.
Can I book an appointment to choose/view my furniture orders?
Limited appointments are available for orders over $1000. Our warehouse in Malaga is open two Tuesday’s a month, between 10.00am - 7.00pm. Please speak with Rachael to secure your appointment.
Are site visits included in your quote?
No, we are unable of offer site visits. We will set items as per your floor plan and/or images, unless you have a stylist/coordintor who can direct our team upon the day.
Is there a minimum order?
Yes, our minimum hire is $750 peak season (excluding delivery).
Can I adjust my order?
Absolutely, you can adjust your order up until two weeks prior. A maximum reduction of 15% of the total value of the order will be accepted and a 15% maximum reduction of chair numbers will be accepted. Any alterations in the selected hire products above 4 adjustments will be charged an administration fee of $8 per adjustment beyond the 4th revision.
Can I collect my own furniture and/or items?
No, unfortunately we do not allow collection/ transport on any of our hire items.
How do I request a quote?
If you would like to arrange a quote, you can complete our online request form.
Alternatively, you can email us at hello@maiseycollections.com.au.
Please list the items you wish to hire along with the venue location & date.
How long is a standard hire period?
The prices shown on our website are based on our 1-3 day hire rate and for single use.
You can hire out our products for longer; we simply increase the number of hires according to the length of time required.
Do you offer discounts?
No, we offer affordable prices and are market competitive. Occasionally we will run specials on particular items which can be seen next to the items price in our catalogue or as a banner on our website.
Is the delivery cost included in the items price?
No, The delivery fee is an additional cost that starts at $180 and varies depending on each individual order. The fee is determined by the items, quantities, delivery location, access and the dates and times of the event.
What is your cancellation policy?
Hire Contract cancellations are at the discretion of the hirer. The Hirer may cancel a confirmed order in writing but may forfeit any hire fees paid as follows:
(a) bookings cancelled within 14 days of the delivery date will forfeit 100% of the total hire fees.
(b) Reductions to the order can be made up until 14 days prior to the hire date. A maximum reduction of 15% of the total value of the order will be accepted and a 15% maximum reduction of chair numbers will be accepted. Any alterations in the selected hire products above 4 adjustments will be charged an administration fee of $8 per adjustment beyond the 4th revision.
(c) The hire order must stay above the minimum spend of $750 excluding delivery & collection or $2500 for south west bookings excluding delivery & collection.
Is GST included in your prices?
Yes, all items prices on our website include GST.
Do you require a deposit to book?
Yes, we require 25% deposit non refundable deposit
Do you travel down south?
Yes, we do. However we require a minimum spend of $2500- $4000 depending on the time of year.
What happens if something breaks or is lost?
If on the return of the equipment it is found to be in an unclean condition or not in a substantial working order, the Hirer shall pay the cost and expenses of restoring the equipment to a clean condition and good working order. Hire items that are returned with burns, holes & rips will be charged at full replacement cost. If items are returned unclean with stains including but not limited to candle wax, mould, rust, graffiti or heavy food beverage stains that are unable to be restored to a clean condition by ordinary laundering procedures, are required to have professional cleaning, then that cost will be charged to the Hirer at the appropriate rate.
Damage Fee Outlines if Required
(i) Maximum Professional Cleaning Fees: $70 per rug/runner, $110 per lounge, $90 per armchair.
(ii) Maximum Replacement Cost: 4x the item hire price